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Garage Door FAQ

Classic large craftsman American house exterior with rocks trim, new garage and concrete floor porch. Also well kept lawn around. Northwest, USA.

At R&R Door, we understand that your garage door plays a major role in your home’s safety, convenience, and curb appeal. With over 20 years of experience serving Western New York, our team is here to answer the most common questions homeowners have about garage doors, repairs, and maintenance.

Whether you’re looking for a new installation, opener service, or seasonal maintenance, this FAQ page will help you make informed decisions — and know when to call the professionals.


Frequently Asked Questions

What Areas Do You Serve?


We proudly serve Western New York for garage door repairs, installation and services, including Buffalo, Lockport, Amherst, Lewiston, Tonawanda, Niagara Falls, Cheektowaga, Grand Island, Newfane, and more.

Do You Provide Emergency Garage Door Repair?


Yes, R&R Door offers emergency garage door repair for your home or business, 24/7

Can my garage door be repaired in the same day?


Yes, in most cases a garage door repair we can service and repair in the same day to give our customers complete peace of mind.

What Garage Door Products Are Available?


We proudly partner with Raynor garage doors

What services does R&R Door offer?

R&R Door provides complete garage door solutions, including new installations, repairs, maintenance, opener installation and repair, and spring replacement. We work with both residential and commercial customers across Western NY, delivering same-day service and free estimates.

What garage door brands do you offer?


We proudly partner with Raynor Garage Doors, a trusted American brand known for quality, durability, and innovation. Whether you need a classic steel door, an insulated carriage-style design, or a commercial-grade system, we offer the full line of Raynor products — expertly installed by our technicians.

My garage door won’t open — what should I do?


First, make sure nothing is blocking the sensors and that the opener is plugged in and powered. If the problem persists, the issue could be a broken spring, damaged cable, or malfunctioning opener. For safety, avoid attempting DIY repairs and call us for a same-day inspection.

My garage door sensors are not working — what should I do now?

If your garage door won’t close and the sensors seem to be the issue, start by checking that both sensor lenses are clean and properly aligned. Dust, cobwebs, or slight misalignment can interrupt the infrared beam that keeps your door from closing. Also, make sure both sensor indicator lights are on — if one is off or blinking, there may be a wiring or power issue.


Have Another Question?

R&R Door Can Help!

  • Over 20 years of local experience
  • Trusted by homeowners and business owners across Lockport & Buffalo, with multiple 5-Star reviews
  • Same-day service & free, honest estimates
  • Quality products from top brands like Raynor
  • Fully licensed & insured team of expert installers

logo of r&r door located in newfane ny, and serving western new york